Sofa Bed Warranty
10 YEAR SOFA BED WARRANTY
This Warranty gives you specific legal rights.A.Who is covered by this Limited Warranty? This limited warranty extends to the original purchaser and current owner of any Kescas sofa. All Kescas sofa limited warranties are not transferable. All Kescas sofa warranties, including any implied warranties, are valid only for the period of time the Kescas sofa is owned by the original purchaser and current owner . The “original purchaser,” for purposes of this warranty, is the first purchaser of the Kescas sofa . RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE.
B.What is covered under the Limited Warranty The Warranty is limited to material defects caused by Kescas sofa’s use of defective materials or workmanship. Specifically, this Warranty applies to the following Defects, assuming the Defects arise or appear in circumstances in which you have been using the Kescas sofa only for its intended purpose and have not subjected it to other than normal wear and proper handling:
(a) Any physical flaw in the Kescas sofa that causes the foam material to split or crack
(b) Any manufacturing defect in the zipper assembly of the cover
(c) Any manufacturing defect to the cover
C.What is not covered under the Limited Warranty
(a) Kescas sofa's used in hotels, motels, institutional facilities, or any other commercial-type setting
(b) Normal wear and tear
(c) Damage caused by misuse or mishandling;
(d) Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains, dampness or mold; provided, that the defect is caused by such abuse or damage;
(e) Use of the Kescas sofa in any unsanitary condition (due to blood or bodily fluid stains or soiling, infestation, or other abuse);
(f) Physically abusing the product
(g) Improper storage of the Kescas sofa (e.g. storage in damp locations, areas infested with pests or rodents, or any other unprotected storage areas)
(h) The use of harsh cleaning fluids such as bleach or solvents. (Only use mild detergents to clean your Kescas sofa)
D.How do I File a Warranty Claim?
To make a claim under this Warranty, you must contact our Customer Service department at support@Kescas.com and you may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made.
Kescas Inc will pick up your sofa and repair or replace, at sofa’s discretion,If it is found that your Kescas sofa did not qualify under any warranty contained herein, you will be responsible for any shipping costs associated with shipping replaced or repaired Kescas sofa.